Shop Policy

UK & International Shipping , Returns & Exchanges policy

UK Shipping

  • Orders to a UK address will be packaged and dispatched within 3-5 business days (monday to friday) from the date an order is placed, shipping via Royal Mail services.
  • Please note during staff holidays or illness delays to order processing maybe paused or extended. You are welcome to either choose to wait for your order to be processed or request a refund if it will not be dispatched in the time of which you need it.
  • Royal mail delivery services take between 3 to 5 business days ( excluding weekends). Please note royal mail 24 hour or 48 hour services are not guaranteed delivery and could fall outside of these delivery times. If you require an item guaranteed we recommend guaranteed special delivery.
  • All order(s) will be fulfilled upon successful processing of payment has been received in full and please understand no items are reserved or shipped until payment has been received.

Order details and failed / refused delivery

Please ensure you check all address shipping details before proceeding with your order as errors in spelling / recipient name / street name / house number or postal code could result in a failed delivery and return to sender will be processed by the delivery courier to mail your order back to us. 

  • Return to sender return time:  18  to 30 days depending on the customer location for us to receive the goods back as "return to sender".
  • We will offer to reship your items or refund you for your order should you wish to request either, however please understand additional postal charges or deductions may apply and we won’t send out new items to you until the orignal order has returned.
  • Reshipping to a different address : We are unable to ship replacements to any other location other than the address details provided on the customer invoice. This is also applicable to shipping replacements to other countries and should you still wish for us to send to an alternate country a reorder will be required.
  • Refused delivery : In the event a customer does not want an item and chooses to refuse delivery ( for an item they do not wish to receive anymore whilst still in the mail system) this item will come back to the sender but delivery fee for the attempt may still be chargeable to your account.

    Change of mind on a refusal : we will assume you have changed your mind and would like to keep the item. If you still wish to return it this will require a return label cost of which the customer is liable to pay for and prior shipping costs will be deducted from any refund as delivery was complete.

UK & International Returns

  • If you wish to exchange or return something,we're more than happy to help you in anyway we can! Please notify us via email at gpigwheeklyshop [!at] gmail.com within 14 days of receiving your parcel.
  • Please include your order number & reason for exchange or return and we will aim to promptly reply to help you in anyway we can within 24-48 hours. If your item is lost or damaged please see our policy below.
  • Customers are responsible for return costs.
  • All order items must be in the original packaging provided un-used, including tags where applicable.
  • If the item is not returned in its original condition, the buyer is responsible for any loss in value and this in turn may result in a partial refund.
  • Please retain proof of return delivery ( this maybe a digital or paper receipt) in the event its needed during the return or to trace a parcel if delayed/ lost or damaged. 

The following items can't be returned , refunded or exchanged

  • Custom , Bespoke or Personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads & Gift cards
  • Intimate items (for health/hygiene reasons)
  • Personalized gift wrapping services.

Any original outgoing postage costs paid for though will be refunded (excluding the return postage cost), however added services such as signed for / tracked / next day or gift wrapping services are non-refundable.

Forced UK and International Returns : Should a customer refuse a parcel attempted to be delivered by any chosen courier upon delivery this will be sent back automatically to Guineapig Wheekly UK, however we are not liable for any additional charges in this return and you maybe subject to a restocking fee. We do ask you contact us to help resolve any problems and that all international returns be marked as a “return order” on any customs information so this can be processed more effectively via Royal Mail.

International Shipping

We do ship internationally to many countries. If your country is not listed, and you'd like to order, please contact us directly at gpigwheeklyshop [at] gmail.com to see if we can make arrangements to ship to you.

Orders to an international address (EU , World zone one and two) will be dispatched within 3-5 business days from the date an order is placed, shipping via Royal Mail services. For EU orders via Royal Mail can take between 7-14 working days , World zone one and two via Royal Mail can take between 14-28 working days to successfully deliver all goods to a recipient.

Please note though that none of these times are guaranteed and strike / busy seasonal periods an international customs processing may affect or extend delivery times.

All order(s) will be fulfilled upon successful processing of payment has been received in full.

We are required by law to adhere to all countries taxes and selling requirements.

Customer(s) are responsible for all customs, taxes, VAT, other fees, etc.

Please check your regions customs, taxes and other possible fee's prior to ordering if you are unsure of any additional cost which maybe incurred to your order.

Cancellation before Shipment

We encourage all our customers to communicate with us if they are in anyway unsure or have a query about their order in which they may wish to cancel. Should a customer wish to cancel their order before packing and shipment is completed, please email gpigwheeklyshop [at] gmail.com to inform us directly you wish to do so as soon as possible. This way a refund can be processed to you before any goods are shipped and costs incurred.

EU  customers : You are within right to cancel should you change you mind on your purchase within 14 days of ordering. We must also by law make it clear to all EU customers that you have a 14 day period to cancel an order, however if items are already sent to you prior to notifying us please be aware return shipping costs for the goods are the customers responsibility not Guineapig Wheekly UK's and goods must be received back before a refund is processed

Products Health & Safety

-All products with small or sharp parts we highly recommend be kept out of reach of small children and are handled with care to prevent any potential health and safety hazards or injuries.

- All guineapig wheekly uk products are tailored and made safely for all customers and therefore we ask they be used responsibly and safely

-All small pet foods and forages are deemed only suitable for the pets on the packaging as detailed. Following the guidance on feeding is advised and if you choose to use the product(s) to another animal or purpose this is of the customers own choice and guineapig wheekly uk is not liable.


-All small pet toys are made from natural materials. We advise all customers to monitor pets during use of these product(s) to avoid harm or accidents. In the event the item is not suitable for your pet or purpose or if it becomes damaged from wear and tear please discard of the item as soon as possible. Guineapig wheekly uk is not liable for any damages / harm or injury to any animal or persons. 

- Please be aware of any personal allergies you may have to contents of forages and toys. Ask for further details if specifications in the product details is not enough and you need further information before purchasing. Guineapig Wheekly UK is not liable for any incurred health issues, allergic reactions and more to products sold. 

Data Protection and Personal Information
When you sign up to the guinea pig wheekly club newsletter or to a guinea pig wheekly account your information is securely protected by our newsletter host ( mailchimp) and our account host (shopify). You have the right to and can unsubscribe / have your data altered or manually removed at any time you wish by simply forwarding us an email via our contact information to do so within 24 hours. 
At the bottom of all newsletter emails there is an "unsubscribe" button should you wish to no longer receive emails from the guineapig wheekly club and therefore upon doing so all your data will be automatically removed and you will no longer receive updates from us. No information is passed onto other parties and all our points of contact with you are strictly professional to update customers on order progress, pre-order progress where applicable , post purchase feedback, general enquiries and general shop marketing.  

 

Your pets & product care

At the guinea pig wheekly a lot of care and time is taken into processing all the natural products we bring to people to ensure that everything is tip top quality and ready to be enjoyed by your pet!

Here is our general product care and safety advice though to ensure you enjoy all products in a safe and pet friendly way.

Forage care information

Forage ingredients used by the guineapig wheekly is sourced via reputable family farms specialised in small pet supplies in the uk. Many of which is grown in the uk, meaning we specialise in using product that's grown close to home supporting uk grown produce.

Dates and best before : Forage ingredients are all carefully dried many of which have a shelf life of 12 to 24 months. Ofcourse as a customer you will likely use this much sooner than that , we hope this gives abit of transparency! All product will come with a best before date ( meaning its not bad but its full flavour is there within the time given and could depreciate after).

Quality : All forage supply at the gpw is rotated every 6 to 8 months meaning that everything is as fresh as possible and we only buy what we need to avoid waste. This is a natural product it can be rare but natural parts of nature that grow amongst it can turn up in the blends. We do our best to remove these where they might turn up during packaging but if you do find anything abit unusual don't worry (bugs, feathers, pebbles etc can sometimes turn up but its nothing to worry about simply pop it in the bin).

Product weights : All product packaging has weight labels on it applied seperately, very often this is a base weight and we often give a little more for customers to account for varied mass such as flower buds vs petal weight for example.

Feeding your pet forage

Any small pet whether guinea pig or rabbit love forage! It's a complimentary part of any well balanced diet to be enjoyed in moderation alongside plenty of hay and fresh water.

Please monitor your pet when feeding forage though, some forages may contain but not limited to stems / twigs / sprigs / buds / seeds / flower husk and or varied size of dried vegetables naturally stuck together in the drying process.

Sometimes your pet may try to eat more than they can chew, so please monitor and be on hand to remove anything that may cause obstruction or difficulties digesting the food to keep your pet safe.

Any reactions to any forage please stop feeding immediately and discard. In some rare cases pet's can have allergies or sensitivities and it's important as a pet owner / guardian to tailor your pet's diet to prevent any health issues. Remember seek a veterinarians advice if you at anytime notice your pet becomes unwell or has any adverse reaction to any changes in diet.

Natural Pet Toys

All small pet toys in the guinea pig wheekly shop are made from 100% natural materials. Material such as natural rattan (wood) , corn husk , woven seagrasses, natural recycled card and raffia are used to create fun and interactive toys for your pet to enjoy, curbing the boredom in their day!

Please know though you need to monitor your pet when any natural toy is in use.

  • Monitor your pet when toys are in use and remove when play time is over ( usually 20 to 30 minutes is plenty of time for your pet to enjoy it and get multiple uses).
  • Please discard of toys if the following are apparent but not limited to signs of wear and tear, product disfigurement , broken parts or area's in which toys have become exposed to soiling or natural moisture.
  • By removing toys when they are past their best, you help to prevent any risk of choking / mold development / events of your pet becoming stuck in toy parts or aspects of interactive toys.

Please be sure as a responsible pet owner / guardian you read all the advice provided and if you are ever unsure and need advice please send an email to here.

Pet liability disclaimer

Please be sure to inform at the time of purchase interest what pet you are looking to acquire any forages or toys for, for you to be pointed in the direction of what may be suitable and meet your needs.

If you require any further information please ask we will happily provide it via our contact form or by emailing gpigwheeklyshop@gmail.com (information is also available on our product labeling where applicable*).

  • Any representatives at the guinea pig wheekly can only provide product information with the aim to help responsible pet owners to be educated on them and for them to make good decisions when it comes to product purchases for their pet and whether its right for them.
  • Certain items and ingredients are not suitable for all pet types as the guinea pig wheekly specializes in items for guinea pigs, rabbits and hamsters. It's important if you are purchasing something for any other species to research yourself what is safe to consume / use.
  • We are not responsible or liable if any product is used irresponsibly / against guidance provided or for other reasons against its purpose for small animals such as guinea pigs, rabbits and hamsters.
  • The guinea pig wheekly is not liable for any harm, illness, injury, or the need for veterinary care that may arise from the use of my product with your pet.