Privacy Policy

Guineapig Wheekly UK Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.guineapigwheekly.co.uk (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device via shopify services, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.


- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, this may include your name, billing address, shipping address, payment information (including credit card numbers or payment attempts via card or paypal), email address, and phone number. We refer to this information as “Order Information.” We cannot and will not personally use your payment data so please rest assured this data is encrypted via our SSL license and is blanked out partially by shopify systems only confirming the payment method(s) you chose to use at checkout.

We also have a customer mailing list / newsletter which you may voluntarily sign up for to receive news, updates and special promotional marketing material sent via email. 


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

 

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Where applicable use data provided to fulfill tracked or signed for mailing services as requested and paid for by the client (allowing you successful delivery and updates on the progress of your package).


We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We also use Mail Chimp to help manage and distribute our email newsletter ( guineapig wheekly club) marketing campaigns and you may unsubscribe from this at anytime you wish simply by "unsubscribing" via the newsletter itself located at the bottom of each email or alternatively contact us to remove your details manually.

We also have shopify applications which help in aiding the receipt of genuine shop feedback and reviews via the stampio app. Upon signing up for a Guineapig Wheekly account you will be asked at checkout if you would like to receive news , marketing and emails. Should you not wish to receive these review emails please contact us directly to remove you from this list. 
 
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at gpigwheekly@gmail.com or by mail using the details provided below:

10 Sussex Drive Kidsgrove, Stoke On Trent, STS, ST71HG, United Kingdom

Your pets & product care

At the guinea pig wheekly a lot of care and time is taken into processing all the natural products we bring to people to ensure that everything is tip top quality and ready to be enjoyed by your pet!

Here is our general product care and safety advice though to ensure you enjoy all products in a safe and pet friendly way.

Forage care information

Forage ingredients used by the guineapig wheekly is sourced via reputable family farms specialised in small pet supplies in the uk. Many of which is grown in the uk, meaning we specialise in using product that's grown close to home supporting uk grown produce.

Dates and best before : Forage ingredients are all carefully dried many of which have a shelf life of 12 to 24 months. Ofcourse as a customer you will likely use this much sooner than that , we hope this gives abit of transparency! All product will come with a best before date ( meaning its not bad but its full flavour is there within the time given and could depreciate after).

Quality : All forage supply at the gpw is rotated every 6 to 8 months meaning that everything is as fresh as possible and we only buy what we need to avoid waste. This is a natural product it can be rare but natural parts of nature that grow amongst it can turn up in the blends. We do our best to remove these where they might turn up during packaging but if you do find anything abit unusual don't worry (bugs, feathers, pebbles etc can sometimes turn up but its nothing to worry about simply pop it in the bin).

Product weights : All product packaging has weight labels on it applied seperately, very often this is a base weight and we often give a little more for customers to account for varied mass such as flower buds vs petal weight for example.

Feeding your pet forage

Any small pet whether guinea pig or rabbit love forage! It's a complimentary part of any well balanced diet to be enjoyed in moderation alongside plenty of hay and fresh water.

Please monitor your pet when feeding forage though, some forages may contain but not limited to stems / twigs / sprigs / buds / seeds / flower husk and or varied size of dried vegetables naturally stuck together in the drying process.

Sometimes your pet may try to eat more than they can chew, so please monitor and be on hand to remove anything that may cause obstruction or difficulties digesting the food to keep your pet safe.

Any reactions to any forage please stop feeding immediately and discard. In some rare cases pet's can have allergies or sensitivities and it's important as a pet owner / guardian to tailor your pet's diet to prevent any health issues. Remember seek a veterinarians advice if you at anytime notice your pet becomes unwell or has any adverse reaction to any changes in diet.

Natural Pet Toys

All small pet toys in the guinea pig wheekly shop are made from 100% natural materials. Material such as natural rattan (wood) , corn husk , woven seagrasses, natural recycled card and raffia are used to create fun and interactive toys for your pet to enjoy, curbing the boredom in their day!

Please know though you need to monitor your pet when any natural toy is in use.

  • Monitor your pet when toys are in use and remove when play time is over ( usually 20 to 30 minutes is plenty of time for your pet to enjoy it and get multiple uses).
  • Please discard of toys if the following are apparent but not limited to signs of wear and tear, product disfigurement , broken parts or area's in which toys have become exposed to soiling or natural moisture.
  • By removing toys when they are past their best, you help to prevent any risk of choking / mold development / events of your pet becoming stuck in toy parts or aspects of interactive toys.

Please be sure as a responsible pet owner / guardian you read all the advice provided and if you are ever unsure and need advice please send an email to here.

Pet liability disclaimer

Please be sure to inform at the time of purchase interest what pet you are looking to acquire any forages or toys for, for you to be pointed in the direction of what may be suitable and meet your needs.

If you require any further information please ask we will happily provide it via our contact form or by emailing gpigwheeklyshop@gmail.com (information is also available on our product labeling where applicable*).

  • Any representatives at the guinea pig wheekly can only provide product information with the aim to help responsible pet owners to be educated on them and for them to make good decisions when it comes to product purchases for their pet and whether its right for them.
  • Certain items and ingredients are not suitable for all pet types as the guinea pig wheekly specializes in items for guinea pigs, rabbits and hamsters. It's important if you are purchasing something for any other species to research yourself what is safe to consume / use.
  • We are not responsible or liable if any product is used irresponsibly / against guidance provided or for other reasons against its purpose for small animals such as guinea pigs, rabbits and hamsters.
  • The guinea pig wheekly is not liable for any harm, illness, injury, or the need for veterinary care that may arise from the use of my product with your pet.