FAQS

Where is the Guineapig Wheekly Shop based? 
I'm currently based in a tiny town of Stoke on Trent, Staffordshire in the United Kingdom. This is where all the guineapig wheekly goodness is made , designed , pac and shipped to customers all over the globe!
My piggie order hasn't arrived what can I do?
There can be a number of different reason why your piggie parcel is taking a little bit of time to arrive at your door ( we know you're wheekly excited to receive it though hehe). It could be that there are postal delays, customs processing, international deliveries can also take longer than uk ( 5-7 working days to reach its desitination before customs starts). So really it could be any reason, however if you have a problem or want some help email me via our contact page and I'll help as best I can. 
I think my piggie order might be lost it hasn't arrived what can I do?
Oh sugar! Sometimes piggie post as sad as it is goes a stray in the big mail system. If the lost post is due to a postal courier's fault then I can look into this and though there is an alloted number of days we have to wait until its classed as lost according to their guidelines. If this is the case I'll happily arrange a replacement package for you to be sent out.
Can you make me a custom item such as a mug etc with a bespoke design on it?
As of winter 2018 I've invested in some exciting studio equipment that will allow me to create more personalised custom items you've all been asking for! Item's such as mugs, coasters, stickers , room signs and such I can now make from my home studio. However please note there maybe a small additional fee for this service and as I can't resell personal items ( meaningful to yourselves) these items aren't refundable. 
Is the Guineapig Wheekly UK Shop safe to shop on? 

Ofcourse! When shopping on the guineapig wheekly shop I want everyone to feel reassured in that their experience with me is a positive one. We have a certified SSL certificate to ensure that all your details are protected as you browse our shop and this is super important to us!
To skip the lingo this special certificate provides extra protection and encryption of personal details to avoid any potential online threats during your time with us. Once you process to check out all personal details are secure allowing you to shop with confidence. You'll know this by seeing the "padlock" in the top left corner of the URL bar or the "https://" on your web browser.

Do you take Paypal or Card payments?

Yes we do take secure Paypal payments and Card Payments all of which are protected and secure. We have had customers pay via paypal cheque before now, although know that payment via this method does have to clear before shipping of any orders takes place.  If you're having any problems proceeding with payments simply contact us here. 
Can you ship some guineapig goodness to me internationally? 

Yes we can! We send guineapig wheekly orders both inside and outside of the uk via Royal Mail.  We do our very best to keep the shipping rates as low as possible to ensure they're fair and affordable for all customers.  For more information on our shipping rates click here.  

What does "Pre-order" mean?

Pre-order is a "buy in advance listing" we offer for new and upcoming products to our guineapig wheekly customers. Often they come with special early bird discounts or extra's to thank you for your support. New products on pre-order do have a set launch and Shipment date specified in the description of each listing. 
 Example  : Mug's pre-order launch 1st of January  and Shipment will be early February.
This means the date you purchase the items you order won't ship until the new product stock shipment has come in. If a pre-order is unable to go ahead, rest assured we will promptly refund you in full for the special items ordered. 


Where are my in-stock order items if one or more items I choose are pre-order?

Everyone is super excited to get their guineapig wheekly goodness once they've ordered it! Even we get excited packaging it all up to send to you, although if you have purchased a in stock item with a pre-order item to avoid further shipping costs we do hold the whole order to ship everything together in one parcel.
. If for whatever reason you require the "in-stock" items in advance to your pre-order item , please contact us at gpigwheekly@gmail.com and we will help resolve this and get your items on their way to you promptly. 

For some reason putting through my order at the Paypal checkout failed and took be back to checkout why?
If you find there is an error which takes you back to the shopping cart check out, be sure your items are still there and proceed to order again. In the event you continue to have an issue, please contact PayPal or email us for assistance. If you're unsure whether you've already been charged for your transaction the best thing to do is check your PayPal account for any amounts deducted by " Guineapig Wheekly UK". Please note though that you will only have been charged if you received a confirmation email from the Guineapig Wheekly UK site and Paypal themselves.
 

Many thanks if you have any further questions not covered here please contact us via the on-site contact form.

Katie x 

Your pets & product care

At the guinea pig wheekly a lot of care and time is taken into processing all the natural products we bring to people to ensure that everything is tip top quality and ready to be enjoyed by your pet!

Here is our general product care and safety advice though to ensure you enjoy all products in a safe and pet friendly way.

Forage care information

Forage ingredients used by the guineapig wheekly is sourced via reputable family farms specialised in small pet supplies in the uk. Many of which is grown in the uk, meaning we specialise in using product that's grown close to home supporting uk grown produce.

Dates and best before : Forage ingredients are all carefully dried many of which have a shelf life of 12 to 24 months. Ofcourse as a customer you will likely use this much sooner than that , we hope this gives abit of transparency! All product will come with a best before date ( meaning its not bad but its full flavour is there within the time given and could depreciate after).

Quality : All forage supply at the gpw is rotated every 6 to 8 months meaning that everything is as fresh as possible and we only buy what we need to avoid waste. This is a natural product it can be rare but natural parts of nature that grow amongst it can turn up in the blends. We do our best to remove these where they might turn up during packaging but if you do find anything abit unusual don't worry (bugs, feathers, pebbles etc can sometimes turn up but its nothing to worry about simply pop it in the bin).

Product weights : All product packaging has weight labels on it applied seperately, very often this is a base weight and we often give a little more for customers to account for varied mass such as flower buds vs petal weight for example.

Feeding your pet forage

Any small pet whether guinea pig or rabbit love forage! It's a complimentary part of any well balanced diet to be enjoyed in moderation alongside plenty of hay and fresh water.

Please monitor your pet when feeding forage though, some forages may contain but not limited to stems / twigs / sprigs / buds / seeds / flower husk and or varied size of dried vegetables naturally stuck together in the drying process.

Sometimes your pet may try to eat more than they can chew, so please monitor and be on hand to remove anything that may cause obstruction or difficulties digesting the food to keep your pet safe.

Any reactions to any forage please stop feeding immediately and discard. In some rare cases pet's can have allergies or sensitivities and it's important as a pet owner / guardian to tailor your pet's diet to prevent any health issues. Remember seek a veterinarians advice if you at anytime notice your pet becomes unwell or has any adverse reaction to any changes in diet.

Natural Pet Toys

All small pet toys in the guinea pig wheekly shop are made from 100% natural materials. Material such as natural rattan (wood) , corn husk , woven seagrasses, natural recycled card and raffia are used to create fun and interactive toys for your pet to enjoy, curbing the boredom in their day!

Please know though you need to monitor your pet when any natural toy is in use.

  • Monitor your pet when toys are in use and remove when play time is over ( usually 20 to 30 minutes is plenty of time for your pet to enjoy it and get multiple uses).
  • Please discard of toys if the following are apparent but not limited to signs of wear and tear, product disfigurement , broken parts or area's in which toys have become exposed to soiling or natural moisture.
  • By removing toys when they are past their best, you help to prevent any risk of choking / mold development / events of your pet becoming stuck in toy parts or aspects of interactive toys.

Please be sure as a responsible pet owner / guardian you read all the advice provided and if you are ever unsure and need advice please send an email to here.

Pet liability disclaimer

Please be sure to inform at the time of purchase interest what pet you are looking to acquire any forages or toys for, for you to be pointed in the direction of what may be suitable and meet your needs.

If you require any further information please ask we will happily provide it via our contact form or by emailing gpigwheeklyshop@gmail.com (information is also available on our product labeling where applicable*).

  • Any representatives at the guinea pig wheekly can only provide product information with the aim to help responsible pet owners to be educated on them and for them to make good decisions when it comes to product purchases for their pet and whether its right for them.
  • Certain items and ingredients are not suitable for all pet types as the guinea pig wheekly specializes in items for guinea pigs, rabbits and hamsters. It's important if you are purchasing something for any other species to research yourself what is safe to consume / use.
  • We are not responsible or liable if any product is used irresponsibly / against guidance provided or for other reasons against its purpose for small animals such as guinea pigs, rabbits and hamsters.
  • The guinea pig wheekly is not liable for any harm, illness, injury, or the need for veterinary care that may arise from the use of my product with your pet.